Business travelers with online and offline services.

We all know that there are more and more people who pass through Online travel Agent to reserve rooms and flights. Among these people, business travelers contribute the high percentage. However, beside that, there are still a lot of business who want to book services through Offline Agent. I totally agree with the article.

Business travelers with online and offline services.

Firstly, business travelers are always busy people. The main purpose of their travel is working. Thus, most of them do not want to waste time on anything else except working. They choose offline travel agent so that they do not have to worry about the services. By this way, they can save time and focus on their jobs.
Secondly, nowadays, there are a lot of Online travel agents such as booking.com, expedia, tripadvisor, bing.com, etc. Customers are absolutely confused when they want to book services. They do not know which one is good. Only people who travel a lot know how to get on internet and use booking engines to search the OTAs which give  best prices. People who dont travel much, can book bad services on internet.
Last but not least, paying through Internet can face to the problem of being stollen credit cards.

Therefore, many business travelers prefer to go to offline agents, even call them to book services while on the road.
I think travel agencies must take into account this and improve the services as better as possible. Clearly, they can make a lot of profit if they have services which are available anytime, everywhere. They will beat the OTA.